Articles
How do I apply a promo / coupon code?
You normally enter a promo or coupon code during checkout in your client area:Add the product or...
How do I cancel my service or request a refund?
To cancel a service, log in to your client area, go to Services > My Services, click the...
How do I change my billing cycle?
Changing your billing cycle (for example monthly to annual) is done per service in your client...
How do I change the currency on my invoices?
Your invoice currency is usually set on your account when it's created, and it generally stays...
How do I enable or disable automatic renewal?
Automatic renewal settings are managed in your client area. The exact toggle depends on the...
How do I get a copy of my invoice or receipt?
All your invoices and receipts are stored in your client area:Log in and go to Billing > My...
How do I pay an invoice?
Paying an invoice in your client area takes just a minute:Log in and go to Billing > My...
How do I pay by bank transfer?
To pay by bank transfer, log in to your client area and open the invoice under Billing > My...
How do I pay multiple invoices at once?
The easiest way to clear several invoices is to handle them from Billing > My Invoices in your...
How do I pay with bKash?
You can pay with bKash two ways. For the automated online option, log in to your client area,...
How do I renew my hosting or domain?
Renewals in Toshost are handled through invoices in your client area. Before a service expires,...
How do I submit proof of a manual payment?
After making a manual bKash (Send Money) or bank transfer payment, you'll need to send us proof...
How do I transfer my account or service to someone else?
Transferring ownership of an account or a specific service to another person is handled by our...
How do I update my payment or credit card details?
You can manage saved payment details in your client area:Log in and click your profile or account...
How do I upgrade or downgrade my hosting plan?
You can change your hosting plan right from your client area:Log in and go to Services > My...
What happens if I don't pay an invoice on time?
If an invoice isn't paid by its due date, the system may add a late reminder and, after the grace...
What is the refund policy?
Refund eligibility at Toshost depends on the specific product and how much time has passed since...
What payment methods does Toshost accept?
Toshost accepts several convenient payment options so you can choose what works best for...
Why does my payment say pending?
A pending status usually means your payment has been recorded but not yet confirmed. This is...
Why was my service suspended and how do I reactivate it?
The most common reason for suspension is an unpaid invoice past its due date. Other causes can...
