If new mail isn't arriving, try these steps in order:
- Log in to Webmail at
https://yourdomain.com/webmail. If messages appear there, the problem is your device's settings, not the server. - Check your mailbox quota in cPanel under Email Accounts — a full mailbox rejects new mail. Delete large or old messages to free space.
- Verify incoming settings: IMAP
mail.yourdomain.com, port993, SSL/TLS, full email address as username. - Make sure no forwarder or filter is redirecting or discarding the mail.
- Check the Spam folder.
If your domain is new or DNS recently changed, allow time for it to point at our servers. Senders getting a bounce? The wording usually shows the cause. Still stuck? Open a ticket with any bounce message.
