If your account was suspended after a hack, malware detection, or abuse complaint, recovery starts by contacting us. Open a ticket from your client area so we can explain exactly what was found.
- Ask us for the reason and details (such as flagged files or outgoing spam).
- Change all passwords: cPanel, email, FTP, database, and CMS admins.
- Clean the cause — run an Imunify360 scan, remove malicious files, and update your CMS, themes, and plugins. We may provide temporary access to help.
- Confirm with us once it's cleaned so we can verify and unsuspend.
To stay unsuspended, keep software patched, use strong unique passwords, and enable 2FA. We'll work with you to get back online safely as soon as the underlying issue is resolved.
