To cancel a service, log in to your client area, go to Services > My Services, click the service, and choose the Request Cancellation option. You can pick immediate or end-of-billing-term cancellation and add a reason.
For refunds, eligibility depends on the specific product and the time elapsed, so please review the terms on our website or open a ticket to ask about your situation. Our team will confirm whether your service qualifies and explain the next steps. To avoid future renewal invoices, also disable automatic renewal on the service before it expires. If you're unsure whether to cancel or pause, reach out and we'll help you decide.
