The most common reason for suspension is an unpaid invoice past its due date. Other causes can include terms-of-service or abuse issues. To check, log in to your client area and review Billing > My Invoices and Services > My Services.
To reactivate after a payment-related suspension:
- Pay the overdue invoice with bKash, bank transfer, or card.
- For manual payments, submit your transaction ID so it can be verified.
Once the payment is confirmed, the service is normally reactivated, sometimes after a short processing delay. If it stays suspended after payment, or you believe it was suspended for another reason, open a ticket and we'll look into it right away.
