Transferring ownership of an account or a specific service to another person is handled by our team for security reasons - it isn't a self-service action, since it involves verifying both parties and updating billing details.
To start, open a ticket from your client area and include:
- The service or domain you want to transfer (from Services > My Services or Domains).
- The new owner's name and contact email.
- Confirmation that you authorize the transfer.
We may ask both you and the new owner to confirm before completing the change, and any outstanding invoices usually need to be settled first. Once verified, we'll move the service or update ownership and confirm when it's done.
