My website is down — how do I troubleshoot it? Print

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First confirm whether the outage is global or just you. Open a "down for everyone" checker or browse from your phone on mobile data.

Clear your browser cache or try an incognito window to rule out a local cache issue.
Log in to your client area and confirm the account is active, not suspended or expired.
In cP, open Errors and Metrics to see recent 500 or PHP errors.
Check that your DNS still points to our nameservers (see your welcome email).
If you recently edited code, restore a backup or undo the change.

If everything looks correct on your side, open a ticket with the exact error and time it started.

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