A suspension shows a hosting placeholder page instead of your site. The two usual reasons are an unpaid invoice or a policy/resource issue.
- Log in to your client area and check for any overdue invoices — pay them and the account often reactivates automatically or shortly after.
- Look for any notice or email explaining the reason (e.g. abuse, resource overuse, or a security flag).
- If it was a compromised or resource-heavy site, be ready to clean up malware or optimize before reactivation.
If you have paid and the account is still suspended, or you are unsure of the cause, open a ticket right away so we can review and restore access.
