Toshost aims to keep your services online with high availability, backed by LiteSpeed servers and monitored infrastructure. The specific uptime percentage we guarantee, how it's measured, and any service credits you may be entitled to are defined in our Service Level Agreement (SLA) and Terms of Service, published on our website.
Planned maintenance (for security patches and upgrades) is usually scheduled during low-traffic windows and announced in advance, and typically isn't counted against uptime. If you believe an outage breached the SLA, open a ticket with the dates and times affected so our team can review and apply any eligible credit. For the exact guaranteed percentage and credit terms, please refer to the SLA document or ask our team via a ticket.
