Toshost provides support primarily through the ticket system in your client area, which you can use any time of day. We monitor tickets and aim to respond as quickly as possible, prioritizing urgent issues such as outages and security problems.
Our exact support hours, available channels (such as live chat or phone), and typical response-time targets are published on our website and may also be noted in your welcome email. To get the fastest help, open a ticket in the correct department (Support, Billing or Sales), include your domain name, and describe the issue clearly with any error messages. For the most current hours and SLA response targets, please check our website or ask us directly via a ticket.
